Cancellation Period

Cancellation of a booking or part thereof will incur the following fees based on the notice period prior to any tour. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements and insurance.

A deposit for any tour is made upon booking to secure your place on the tour, this is non-refundable. By paying the invoice for deposit you accept these terms and conditions.

If a cancellation is made less than 1 month (30 Days) prior to the tour date, we will not reimburse the cost of the tour.

If a cancellation is made within 1-2 months (60 Days) prior to the tour date, we will reimburse the cost of the tour up to 10% minus the deposit which is non refundable upon booking the tour and any admin fees incurred.

If a cancellation is made within 3 months (90 Days) prior to the tour date we will reimburse the cost of the tour up to 15% minus the deposit which is non refundable upon booking the tour and any admin fees incurred.

If a cancellation is made within 3 – 6 months (180 Days) prior to the tour date we will reimburse the cost of the tour up to 20% minus the deposit which is non refundable upon booking the tour and any admin fees incurred.

Cancellations made by the organiser to a tour will be reimbursed in full.

Note: If the booking has been rescheduled and the cancellation is requested, this will be considered a new booking and subject to our standard terms and conditions.

Cancelled days during tours

If for any reason weather or operational cancellation of a single day occurs during the tour, there is no refund provided if the circumstances are out of the control of the organiser.

Itinerary Disclaimer

The itineraries on our websites are correct at time of publishing and may differ slightly depending on changes to local operations, foreign policy and laws, availability of resources, flight schedules, and supplier cost. In the case of any changes, the organiser will endeavour to provide an alternative option to continue your itinerary.

Insurance Policy

Travel insurance is NOT included in the cost of your tour.  Passengers MUST arrange their own travel insurance. Insurance is required before arriving at your destination to ensure you are covered for unforeseen situations that may arise to cause loss of luggage, cancellation of flights and tours or medical emergencies.

The Wildlife Odyssey and affiliates are not responsible for loss or damage of any equipment whilst participating in these activities. Appropriate travel insurance have to be arranged prior to visiting your destination.

Release Forms/Waivers

While the organiser makes every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to events beyond our control.  Wildlife tourism carries inherent risk as you are interacting with wild animals and a signed release form is required from all participants before tour departure. This is signed on the first day of departure or prior to arriving at your destination on each separate tour. Guests are encourage to download this liability waiver and return back to us prior to your tour.

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